NWVOX Help Desk

My Phone Numbers (#) 2

• How Do I Add a Phone / Extension Or Number For A New Person?
• What's Included With A Phone Number?

My Extensions 3

• What Can An Extension Do? Do I Need Them?
• How Do I Add A New Extension?
• A Look at Special Extensions

My Fax 7

• Can I Use A Fax Machine & Print My Faxes?
• Can I View My Fax History?
• How Do I Change The Email Address That Receives Faxes?
• Can Multiple People Receive The Same Fax?
• Can I Send One Fax To A List People?

View all 7

My Voicemail 3

• How Do I Setup My Personal Voicemail Recording?
• How Do I Access & Listen To My Voicemail?
• NWVOX: Greeting Change Guide

My Equipment 4

• Can I Upgrade My Phone?
• Can I Add Additional Sidecars? (Gatekeeper or Bedazzler)
• Can I Get A Headset For My Phone? (Wired Or Wireless)
• Can I Add "Cordless" Phones To My System?

My Softphone 8

• How do I set up Zoiper on my PC?
• How do I setup Zoiper on Android?
• How To transfer Calls on Zoiper IOS
• How to Record Calls on Zoiper (IOS)
• How do I setup Zoiper on IOS?

View all 8

My Ring Group / Queue 1

• How To Create A New Ring Group / Queue For Your Phone System

My Internet Service (ISP) 2

• NWVOX: Internet Guide
• NWVOX Phone Service Minimum Requirements For Best Results

My Call Path 8

• What Are My "Time Of Day" Rules?
• How Do I Program My Auto Attendant?
• What Are My Options For In-Call Notifications?
• How Do I Setup My Ring Groups & Caller Queueing?
• How Do I Setup My Sub-Menu IVR?

View all 8

My Polycom Phone 0

My Yealink Phone 0

My Recordings 1

• NWVOX: Call Recording Guide

My Troubleshooting 0

My Call Reports 2

• Checking Call Reports in Bicom
• Check Answered/Unanswered Calls per Extension

Help Desk 0

Cubicle Warrior 7

• CW / Polycom IP-330 Guide
• CW / Polycom IP-430 Guide
• CW / Polycom IP-450 Guide
• CW / Yealink T-22 Guide
• CW / Yealink T-32G Guide

View all 7

Gatekeeper 2

• GK / Yealink T-26P Guide
• GK / Yealink T-38G Guide

Bedazzlers 7

• B / Polycom IP-501 Guide
• B / Polycom IP-550 Guide
• B / Polycom IP-601/650 Guide
• B / Yealink T-29G Guide
• B / Yealink T-46G Guide

View all 7

Collaborators 2

• C / Yealink CP-860 Guide
• C / Polycom IP-7000 Guide

Payments 2

• How Do I Make A One-Time Credit Card Payment?
• How Do I Setup Automatic Credit Card Payments?

Bill Questions / Issues 3

• How Do I Change My Company's Billing Address?
• What Is My Billing Period?
• Can You Help Me Understand My Bill?

Service Renewals 2

• Will My Rates Go Up?
• Do I Need New Equipment?

Add / Drop System Features 3

• How Do I Drop A Phone System Feature / Service?
• How Do I Add A Phone System Feature / Service?
• How Do I Get More Phones / Extensions?

Referral Credit Verification 1

• I Refered A Friend, Where's My $50 Credit?

Discontinuing Service 4

• How / Where Do I Return Equipment?
• What Does My Last Bill Look Like?
• What Happens To Phone Numbers I Want To Keep?
• Cancelation Process

Suspension of Service 1

• Suspension of service