NWVOX Help Desk

My Phone Numbers (#) 2

• How Do I Add a Phone / Extension Or Number For A New Person?
• What's Included With A Phone Number?

My Extensions 3

• What Can An Extension Do? Do I Need Them?
• How Do I Add A New Extension?
• A Look at Special Extensions

My Fax 7

• Can I Use A Fax Machine & Print My Faxes?
• Can I View My Fax History?
• How Do I Change The Email Address That Receives Faxes?
• Can Multiple People Receive The Same Fax?
• Can I Send One Fax To A List People?

View all 7

My Voicemail 3

• How Do I Setup My Personal Voicemail Recording?
• How Do I Access & Listen To My Voicemail?
• NWVOX: Greeting Change Guide

My Equipment 4

• Can I Upgrade My Phone?
• Can I Add Additional Sidecars? (Gatekeeper or Bedazzler)
• Can I Get A Headset For My Phone? (Wired Or Wireless)
• Can I Add "Cordless" Phones To My System?

My Softphone 8

• How do I set up Zoiper on my PC?
• How do I setup Zoiper on Android?
• How To transfer Calls on Zoiper IOS
• How to Record Calls on Zoiper (IOS)
• How do I setup Zoiper on IOS?

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My Ring Group / Queue 1

• How To Create A New Ring Group / Queue For Your Phone System

My Internet Service (ISP) 2

• NWVOX: Internet Guide
• NWVOX Phone Service Minimum Requirements For Best Results

My Call Path 8

• What Are My "Time Of Day" Rules?
• How Do I Program My Auto Attendant?
• What Are My Options For In-Call Notifications?
• How Do I Setup My Ring Groups & Caller Queueing?
• How Do I Setup My Sub-Menu IVR?

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My Recordings 1

• NWVOX: Call Recording Guide

My Call Reports 2

• Checking Call Reports in Bicom
• Check Answered/Unanswered Calls per Extension