In the article What Can an Extension Do?, we covered the basic type of extension: a telephone. A user's extension can be a phone at their workstation. This phone may or may not have a phone number associated with it, but it will always have a 4-digit extension number where it can be reached by anyone in the organization.
There are other types of extensions too. One of the most common is a forwarder extension that rings a cell phone.
This type of extension still has a 4-digit extension number, and it can still have its own 10-digit telephone number, but instead of having a physical phone, it can be forwarded to a cell phone number.
Let's say you have an agent who is always in the field, but you still need to be able to call her, and she still needs access to system features like Voicemail and Time of Day Rules. Well, you can give her an extension (let's say 2300), and when you dial that from your NWVOX phone, it will ring her cell. Voicemails can still be left on our system, and the extension would inherit all of the rules and abilities of the other extensions in your office. You just have the added benefit of having an extension on the system that will ring their phone, wherever they are.
Another useful type of extension is the softphone. A softphone is an app that can be installed on your computer, laptop, tablet, or smartphone. It functions independently of any other communication systems you might use on those devices, and ties the device directly into the NWVOX phone system. This way, if you're out of town, but still need access to the full set of features, such as Hold, Call Parking, and Transferring, you can use your softphone app just like an actual desk phone.
WIth NWVOX, extensions are very versatile. Call us today if you have more detailed questions about what type of extensions and phones would best suit your needs.